Privacy Policy

About this policy

This Privacy Policy describes how Luma Skincare ("Luma," "we," "us" or "our") collects, uses and discloses personal information when you visit lumaskin.co, make a purchase, contact us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information we collect

Depending on how you interact with Luma, we may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address and shipping address.
• Order information, including products purchased, order history, transaction details, shipping status and return or refund information.
• Payment information, which is processed securely by our payment providers. Luma does not generally receive or store your full payment card number.
• Customer service information, including emails, messages, return requests, photographs submitted for damaged-item claims and other communications with us.
• Device and usage information, such as your IP address, browser type, device type, pages viewed, referring website, interactions with our store and other technical information.
• Marketing information, including whether you have subscribed to emails, interacted with our advertising or responded to marketing campaigns.

How we collect information

We collect personal information directly from you when you place an order, contact us, submit a form, sign up for marketing or otherwise provide information to us.

We may also collect certain information automatically through cookies, pixels and similar technologies when you use our website.

Information may also be received from service providers that help us operate our store, process payments, deliver orders, analyze website activity, prevent fraud or provide advertising and marketing services.

How we use your information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Providing shipping confirmations and order updates.
• Processing returns, refunds, replacements and customer service requests.
• Communicating with you about your order or account.
• Detecting, investigating and preventing fraud or misuse.
• Operating, maintaining and improving our website and customer experience.
• Understanding how customers interact with our website and marketing.
• Sending promotional emails or other marketing communications where permitted and in accordance with your preferences.
• Personalizing and measuring advertising.
• Meeting legal, regulatory, tax and accounting obligations.

Shopify

Our online store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may process personal information in connection with hosting our store, processing transactions, providing fraud prevention, analytics and other ecommerce functionality.

Shopify's handling of personal information is governed by its own privacy practices and policies.

How we share information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These providers may include:

• Shopify and ecommerce technology providers.
• Payment processors.
• Warehousing, fulfillment and shipping partners.
• Customer support providers.
• Analytics and website technology providers.
• Advertising platforms and marketing providers, where enabled.
• Fraud prevention, security and payment-risk providers.
• Professional advisers, regulators or government authorities where required by law.

We may also disclose information in connection with a merger, acquisition, financing, sale of assets or other business transaction where permitted by law.

Advertising & analytics

We may use advertising and analytics technologies to better understand how visitors interact with Luma and to measure or personalize our advertising.

Where enabled, these services may include platforms such as Meta, Google and other advertising or analytics providers. These providers may use cookies, pixels or similar technologies to collect information about your activity on our website and other websites or services.

Cookies & similar technologies

Luma and our service providers may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand site usage and support advertising.

You may be able to manage or block cookies through your browser settings or through privacy controls made available on our website.

Blocking certain cookies may affect the functionality of portions of the website.

Marketing communications

If you choose to receive promotional emails from Luma, we may use your contact information to send product updates, offers and other marketing communications.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still contact you with transactional or service-related messages regarding orders, returns or customer service.

Your privacy rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain forms of targeted advertising or data sharing.
• Request information about how your personal information has been used or disclosed.

To submit a privacy request, contact us at shop.lumaskinco@gmail.com .

We may need to verify your identity before completing certain requests.

Data retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud and meet legal, tax, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

International processing

Luma and our service providers may process or store personal information in countries other than the country where you live.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored.

Children's privacy

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information to us, please contact us so that we can review and address the request.

Third-party websites

Our website may contain links to websites or services operated by third parties.

Luma is not responsible for the privacy, security or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, legal obligations or business operations.

When changes are made, the revised policy will be posted on this page and the "Last updated" date will be updated.

Contact us

If you have questions about this Privacy Policy, how we handle personal information or a privacy request, please contact:

Luma Skincare
Email: shop.lumaskinco@gmail.com